Question 1

How long will it take to receive my order?

Accepted Answer

It depends on where you are. Under normal circumstances, orders processed here will take [7-14] working days to be delivered. Delivery details will be provided in your confirmation email.

Question 2

How to track my order?

Accepted Answer

Please track your order at our Tracking page https://17track.net/en

Question 3

Do you ship internationally?

Accepted Answer

Yes. but most importantly, we currently ship mainly to the United States, Russia and Europe.

Question 4

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page. Or mail us at: Lily@yl-cnc.com

Question 5

Is delivery of the product insured?

Accepted Answer

Absolutely! We organize and ensure the transportation of our products. You have nothing to worry about and no hidden fees.

Question 6

Can I ship products to a different country or to a different person?

Accepted Answer

We will deliver to the address you provide on your order. Generally, we will confirm the delivery date with the consignee and the name you provide. If this is a surprise or a gift, please let us know!

Question 7

Pack

Accepted Answer

Products are packed by us and follow standardized packaging procedures and we ensure that products are shipped as per our high standards. Hopefully your product arrives with enough support to make it to your home as safely as possible.

Question 8

Can I update my order at any time?

Accepted Answer

Updates cannot be made after the order has shipped. If you need to change your order, please contact Lily@yl-cnc.com and we will try our best to meet your requirements.

Question 9

Can I cancel my order?

Accepted Answer

Yes, as long as the item has not been shipped. If you need to cancel your order, please contact Lily@yl-cnc.com or log in to your account.

Question 10

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 11

How long does it take for a refund to be processed?

Accepted Answer

Once we receive the returned item, it may take up to 3 business days to process the refund. For PayPal account holders, for credit card chargebacks, please allow up to 3 business days for the transaction to appear in your PayPal account. 7-14 days Number of days until transaction closes.

Question 12

Lost and Damaged

Accepted Answer

We package all of our products with great care and usually arrive safely. However, sometimes it can get damaged, so, very important! Open the package in front of the courier. If you notice damage to your package, please follow these steps:Please ask the courier to write "This item is damaged/broken" or something similar on the waybill. After you and the courier confirm the damage, you can keep the package.Please send me photos of the damaged package (each side of it) and the damage to the product so that I can contact the courier company and arrange delivery of the product immediately.If the courier just leaves the package at your doorstep and you are unable to confirm the damage in front of the courier, ignore the first point and follow the second point above.Retain the damaged product and packaging until the problem is resolved.

Frequently Asked Questions